Online Banking Terms and
Conditions Agreement
Effective January, 2006
GatewayBank of
Florida
Online Banking Service is available to all of our customers at no monthly
charge for the account information and transfer services. The bill payment
feature is an optional service for checking accounts. You must specifically
request this service on the enrollment form. If you do not choose the bill
payment service at this time, you may add it at any time by calling GatewayBank
of Florida Online Banking Department at (386) 947-5400.
I.
Introduction
General
Information
Consumer
Accounts
Business Days
II. Accessing Your Account, Security and Your Responsibilities
Password and
Login Security
Your Rights
and Responsibilities
III. Online Banking Services and Limitations
Available
Services
Hours of
Accessibility
Limits on
Frequency and Amount of Transfers
Balance and
Transaction Information
Account
Information and Transfers
Unavailable,
Delayed, or Inaccurate Account Information
Limits on
Frequency and Amount of Transfers
Service
Cancellation
IV. Optional Bill Payment
Eligibility
Bill Pay
Procedure
Allow
Sufficient Time for Your Payments
Liability
Termination
of Bill Payment
Bill Payment
Fees
Joint Account
Holders
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information. We first define some terms.
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term "information" to mean nonpublic personal information as defined in this section.
V. Changes to Fees, Charges and Other Terms
VI. Additional Electronic Fund Transfer Disclosures and Agreement Terms
VII. Limitations on Bank Liability
VIII. Other
Provisions
I.
Introduction
General Information: This Online Banking Terms and Conditions Agreement
("Agreement") is a contract between you and GatewayBank of Florida that
outlines and governs the Terms and Conditions for accessing your personal and
commercial accounts via GatewayBank of Florida Online Banking Service. This
Agreement explains the terms and conditions which govern the following Online
Banking Services:
Account and Balance Inquiries
Account
Transfers
Transaction Downloads
Bill Pay Transfer: This Agreement also includes and incorporates the
disclosures required by the Electronic Fund Transfers Act (15 USC 1693 et
seq.). This Agreement applies only to the GatewayBank of Florida Online Banking
Service. Other electronic fund transfers to or from your accounts at GatewayBank
of Florida are governed by the Electronic Fund Transfer Disclosure provided to
you when you established your account or when you requested other electronic
fund transfer services.
In order to use GatewayBank of Florida Online Banking Service, you must accept
these terms and conditions. By clicking on the "I Agree" button at
the end of this Agreement, you agree to abide by all the terms and conditions
of this Agreement and acknowledge your receipt and understanding of this Agreement.
Please read this Agreement carefully and print a copy for your records. This
Agreement is governed by federal laws and regulations and, to the extent not
preempted by federal law, by laws and regulations of the State of
Florida
.
Consumer Accounts: Some of the terms set forth in this Agreement, as
specified in this Agreement, apply only to Consumer Accounts. A "Consumer
Account" is an account held by a natural person and used primarily for
personal, family or household purposes.
Business Days: The term "Business Day" means Monday through
Friday, excluding federal banking holidays.
II. Accessing Your Accounts,
Security and Your Responsibilities.
Password and Login Security: Security is very important to GatewayBank
of Florida. In order to activate your Online Banking Service, you must have at
least one checking, savings, certificate of deposit or loan account with GatewayBank
of Florida. When you login to the service for the first time, you will use your
account number and your temporary password we will provide you. You will then
be prompted to choose a new "Access ID" and a new
"Password." Because your password is used to access your accounts,
you should treat it as you would any other sensitive personal data. You should
carefully select a password that is hard to guess. Keep your password safe.
Memorize your password and never tell it to anyone. You should not under any
circumstances disclose your password by telephone or to anyone claiming to
represent GatewayBank of Florida. Bank employees do not need and should not ask
for your password.
GatewayBank of Florida is entitled to act on instructions received through
online banking under your password and without inquiring into the identity of
the person using that password. Any person having access to your GatewayBank of
Florida online banking password will be able to access the Online Banking
Services and perform all transactions, including reviewing account information
and making transfers to other accounts which have mutual ownership. You are
liable for all transactions made by persons authorized to use your password.
If, despite the Bank's advice, you give your password to anyone, you do so at
your own risk since anyone to whom you give your password or other means of
access will have full access to your account(s) even if you attempt to limit
that person's authority.
We strongly urge you to change your password every 90 days. This can be done at
any time once you are logged in, from the "Options" menu.
Once you login as a first time user, you will be required to change the initial
access ID and password and select an access ID and password known only to you.
- The Access ID you
select may be any combination of alpha/numeric characters, from six (6)
to twelve (12) digits.
- The password criteria
is as follows
- Minimum Password Length 6
- Maximum Password Length 12
- Number of Alpha &
Numeric Characters Required 1
- Passwords are case sensitive
(must be entered exactly as input with upper and/or lower case
characters).
- Passwords
can be changed at any time by the accountholder, and by any other person
to whom the accountholder provides the password, through GatewayBank of
Florida Online Banking Service.
|
If you
suspect that an unauthorized person has access to your password or believe your
password has been lost or stolen or that someone may attempt to use the service
without your consent or has transferred funds without your permission, your
must notify GatewayBank of Florida immediately. See Part VI of this Agreement
for additional information relating to liability for unauthorized transactions
and error resolutions.
Your session time is unlimited, but to help prevent unauthorized access and
ensure the security of your accounts, we will end your online session if we
have detected no activity for 45 minutes. This is to protect you in case you
accidentally leave your computer unattended after you login. When you return to
your computer, you will be prompted to re-enter your password and your session
will continue.
Your Rights and Responsibilities: In addition to this Agreement, you
agree to be bound by and comply with the Account Agreement and Account
Disclosure, the rules and regulations of the electronic transfer system, and
state and federal laws and regulations. You, the consumer, are responsible for keeping
your online password and account data confidential. We are entitled to act on
transaction instructions received using your password, and you agree that the
use of your password will have the same effect as your signature, authorizing
the transaction(s). If you authorize other persons to use your password in any
manner, your authorization will be considered unlimited in amount and manner
until you have notified us in writing that you have revoked the authorization,
changed your password, and that you are responsible for any transactions made
by such persons until such time as we receive and have time to act upon the
notification that transfers by that person, or instructions regarding your
accounts, are no longer authorized.
III. Online Services
and Limitations
Available Services: You may use your personal computer
to:
- View account balances and
transaction history.
- Transfer funds from your GatewayBank
of Florida checking and savings accounts into:
- Other GatewayBank of Florida
checking and savings accounts that belong to you.
- Loan accounts.
- Establish automatic transfers
from one of your GatewayBank of Florida accounts to another (from
checking and savings to checking, savings or loans).
- Through Optional Online Bill
Payment, pay bills to any merchant, institution or individual with a
U.S.
mailing address.
- Communicate
directly with GatewayBank of Florida via e-mail.
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Other
services may be added to GatewayBank of Florida Online Banking Service and will
be communicated to our customers as the additions are made.
Hours of Accessibility: You may access GatewayBank of
Florida Online Banking Service seven days a week, 24 hours per day. Necessary
system maintenance will be scheduled for hours during which system traffic is
normally at a minimum. If the system is unavailable due to an unanticipated
problem, you may use the automated telephone voice response system (Telebanc),
one of our ATM machines, or a branch office (during regular business hours) to
conduct transactions.
Balance and Transaction
Information: You
may access any eligible GatewayBank of Florida account on which you are an
owner or signer to receive transaction history and balance information. The
balance and account history will show the current balance of the account,
including any transactions conducted prior to the inquiry. In progress returns
due to non-sufficient funds or stop payments may not be reflected in the
inquiry.
Account Information and
Transfers: Account
balances and activity is current information. Funds transferred between related
accounts initiated on your computer using Online Banking and received by the
bank before
4:30 p.m. EST
on a Business Day will be effective on that Business Day. Transfers processed
on your computer using Online Banking and received after 4:30 p.m. EST on a
Business Day, or on any non-Business Day, will be effective the following
Business Day.
Unavailable, Delayed, or
Inaccurate Account Information: We strive to provide complete, accurate and timely account
information through Online Banking. However, unless otherwise required by law,
we will not be liable to you if any such information is unavailable, delayed or
inaccurate. With respect to electronic funds transfer problems, such as
unauthorized transfers or the Bank's failure to properly complete authorized
transfers, the extent of our liability is described in Part VI of this
Agreement.
Limits on Frequency and
Amount of Transfers: Federal regulations require us to limit either by contract or in practice the
number of certain types of transfers from money market deposit accounts and
savings accounts. Under these regulations, you are limited to six (6)
preauthorized electronic fund transfers each month, including telephone
transfers, Online Bill Payment and other online banking transactions, checks, and
point-of-sale transactions. Of these six transactions, you are limited to no
more than three transactions per month by check or point-of-sale. Payments to
your GatewayBank of Florida loan accounts are not counted toward this limit.
Subject to availability of funds in your designated checking account, there are
no limits on the dollar amount of transfers to or from your account.
Service Cancellation: GatewayBank of
Florida
reserves the right to cancel your
online service at any time without notice due to insufficient funds in one or
more of your accounts. After cancellation, service may be reinstated at the
discretion of the bank provided that funds are available to cover the cost of
any fees and/or pending transfers. To reinstate your service, contact GatewayBank
of Florida Online Banking Department at (386) 947-5400.
If you wish to cancel any
of your GatewayBank of Florida Online Banking services, please contact GatewayBank
of Florida Online Banking Department at (386) 947-5400 or send us cancellation
instructions in writing to: GatewayBank of Florida-Online Banking,
P. O. Box 731619
,
Ormond
Beach
,
Florida
32173-1619
.
IV. Optional Bill Payment
Through GatewayBank of
Florida Online Banking Service you may subscribe to the Online Bill Payment
system.
TERMS AND CONDITIONS OF THE BILL PAYMENT SERVICE / CHECKFREE
SERVICE DEFINITIONS
"Service"
means the Bill Payment Service offered by your financial institution -
CheckFree
"Agreement"
means these Terms and Conditions of the bill payment and e-mail payment service.
"Payee"
is the person or entity to which you wish a bill payment or e-mail payment to
be directed or is the person or entity from which you receive electronic bills
or e-mail payments, as the case may be.
"Payment
Instruction" is the information provided by you to the Service for a bill
payment or e-mail payment to be made to the Payee (such as, but not limited to,
Payee name, Payee account number, and Scheduled Payment Date).
"Payment
Account" is the checking account from which bill payments or e-mail
payments will be debited.
“Billing
Account” is the checking account from which all Service fees will be
automatically debited.
"Business
Day" is every Monday through Friday, excluding Federal Reserve holidays.
"Scheduled
Payment Date" is the day you want your Payee to receive your bill payment
and is also the day your Payment Account will be debited, unless the Scheduled
Payment Date falls on a non-Business Day in which case it will be considered to
be the previous Business Day.
“Due
Date” is the date reflected on your Payee statement for which the payment is
due. It is not the late date or grace period.
“Scheduled
Payment” is a payment that has been scheduled through the Service but has not
begun processing.
BILL PAYMENT SCHEDULING
Transactions
begin processing four (4) Business Days prior to your Scheduled Payment Date.
Therefore, the application will not permit you to select a Scheduled Payment
Date less than four (4) Business Days from the current date. When scheduling
payments you must select a Scheduled Payment Date that is no later than the
actual Due Date reflected on your Payee statement unless the Due Date falls on
a non-Business Day. If the actual Due Date falls on a non-Business Day, you
must select a Scheduled Payment Date that is at least one (1) Business Day
before the actual Due Date. Scheduled Payment Dates should be prior to any late
date or grace period.
THE SERVICE GUARANTEE
Due
to circumstances beyond the control of the Service, particularly delays in
handling and posting payments by Payees or financial institutions, some
transactions may take longer to be credited to your account. The Service will
bear responsibility for any late payment related charges up to $50.00 should a
payment post after its Due Date as long as the payment was scheduled in
accordance with the guidelines described under “Bill Payment Scheduling” in
this Agreement.
PAYMENT AUTHORIZATION AND PAYMENT REMITTANCE
By
providing the Service with names and account information of Payees to whom you
wish to direct payments, you authorize the Service to follow the Payment
Instructions that it receives through the payment system. In order to process
payments more efficiently and effectively, the Service may edit or alter
payment data or data formats in accordance with Payee directives.
When
the Service receives a Payment Instruction, you authorize the Service to debit
your Payment Account and remit funds on your behalf so that the funds arrive as
close as reasonably possible to the Scheduled Payment Date designated by you.
You also authorize the Service to credit your Payment Account for payments
returned to the Service by the United States Postal Service or Payee, or
payments remitted to you on behalf of another authorized user of the Service.
The
Service will use its best efforts to make all your payments properly. However,
the Service shall incur no liability and any Service Guarantee shall be void if
the Service is unable to complete any payments initiated by you because of the
existence of any one or more of the following circumstances:
- If, through no fault of the
Service, your Payment Account does not contain sufficient funds to
complete the transaction or the transaction would exceed the credit limit
of your overdraft account;
- The payment processing center
is not working properly and you know or have been advised by the Service
about the malfunction before you execute the transaction;
- You have not provided the
Service with the correct Payment Account information, or the correct name,
address, phone number, or account information for the Payee; and/or,
- Circumstances beyond control
of the Service (such as, but not limited to, fire, flood, or interference
from an outside force) prevent the proper execution of the transaction and
the Service has taken reasonable precautions to avoid those circumstances.
Provided
none of the foregoing exceptions are applicable, if the Service causes an
incorrect amount of funds to be removed from your Payment Account or causes
funds from your Payment Account to be directed to a Payee which does not comply
with your Payment Instructions, the Service shall be responsible for returning
the improperly transferred funds to your Payment Account, and for directing to
the proper Payee any previously misdirected transactions, and, if applicable,
for any late payment related charges.
E-MAIL PAYMENTS
The
following applies to your use of the e-mail payment and request for money
functionality of the Service. This functionality allows you to make payments
from your Payment Account to any other account enrolled in this Service. If you
choose to utilize this functionality you also agree to the following:
Information
provided to the Service – You agree to provide true and accurate enrollment
information to the Service, and to maintain and promptly update your
information as applicable. You agree not to impersonate any person or use a
name that you are not authorized to use.
Activation
limitations – You must be at least eighteen (18) years of age to enroll in the
Service. You must be a resident of the
United States
or its possessions,
and use the Service for individual purposes only, not on behalf of any
business, corporation, proprietorship or other entity. You must have a valid
e-mail address and access to the Internet. You must be a legal owner of the
Payment Account registered for the Service. We reserve the right to limit the
number of memberships you have with the Service.
Transaction
limitations - You will be assigned a transactional limit, a daily limit and a
weekly limit at enrollment based on parameters associated with your credit
history. You agree to accept the limits set by the Service. We reserve the
right to limit the amount you may have debited from or credited to your Payment
Account on any given day and/or week. Additionally, the Service reserves the
right to limit your use of this functionality by imposing limits, hold times,
or other measures should we believe that suspicious activity has occurred or
may occur. You authorize the Service to check your credit history at enrollment
and to obtain follow-up credit reports on you. Information obtained will be
used by the Service to verify information you provide to the Service and to set
limits associated with your use of the Service. The Service reserves the right
to verify any of the information you provide.
The
Service shall have the right to terminate your membership, reject or reverse
any transactions you initiate, and/or restrict or condition your right to send
or receive money at any time and for any reason, including, but not limited to:
- Excessive use;
- Using the Service (directly
or indirectly) for any unlawful purpose; an/or
- Tampering, hacking, modifying
or otherwise attempting to corrupt the security or functionality of the
Service.
Sending
and receiving payments – When the Service receives a Payment Instruction, you
authorize the Service to debit your Payment Account and remit funds on your
behalf to the Payee’s account. E-mail payments begin processing the Business
Day the Payment Instruction is submitted to the Service. Any e-mail payment
submitted on a non-Business Day will begin processing on the next Business Day.
The Service reserves the right to hold funds beyond the standard distribution
periods for any transactions it deems necessary. The recipient’s ability to access
these funds is at the sole discretion of the recipient’s financial institution
and is not controlled by the Service. You acknowledge that once money is
delivered to the recipient, the transaction is non-reversible and
non-refundable to you. Credits to and debits from your Payment Account are only
processed on Business Days. If we learn that you had insufficient funds in the
Payment Account from which you requested we send money, we will cancel the
payment. If we learn this after the money has been delivered to the recipient,
you will owe us and agree to promptly repay the amount of the shortfall. We may
apply funds awaiting receipt by you against the amount you owe us. In addition,
we may not permit recipients of your outstanding payment requests to receive
the money, and we will not refund transaction fees in these situations. With
respect to any transaction, the Service reserves the right to seek
reimbursement from a recipient if we receive any type of charge-back related to
any Payment Instructions. We may obtain such reimbursement by deducting the
charge-back amount from the recipient's account(s), reversing any credit(s) to
the recipient's Payment Account, or by seeking such reimbursement from
recipient by any other lawful means.
Non-Delivery
of e-mail payments – It is your sole responsibility to provide the correct
e-mail address(s) for an individual(s) to whom we send money on your behalf. THE SERVICE IS NOT RESPONSIBLE FOR PAYMENTS MADE TO UNINTENDED RECIPIENTS DUE
TO THE INPUT OF INCORRECT INFORMATION BY YOU, NOR SHALL THE SERVICE BE
RESPONSIBLE FOR VERIFICATION OF THE IDENTITY OF RECIPIENTS.
Accuracy
and dispute of e-mail payments – We are not responsible for determining whether
the amount of money being sent is correct for any underlying transaction or is
actually owed to the recipient. Any dispute that may arise between you and the
recipient relating to a payment made or received, or any other aspect of a
transaction between you and the recipient, is not the responsibility of the
Service. We make no guarantees regarding purchases paid for via the Service.
You acknowledge that the Service does not ensure the quality, safety or
legality of any merchandise received, nor that a seller will even ship
merchandise. You agree to hold the Service harmless for any loss or expense you
incur as a result of such purchases or disputes.
Cancellation
of e-mail payment(s) – Once initiated, payments cannot be cancelled. Once money
is delivered to the recipient, the transaction is non-reversible and
non-refundable to you. However, you may cancel an invitation to send money if
it has not yet been received by the recipient. After you initiate a payment, if
the recipient is not already enrolled in the Service, the Service will
periodically send reminder e-mails to you and the recipient until the recipient
has enrolled in the Service and received the payment. If recipient has not
enrolled in the Service and received the payment forty-five (45) days after
initiation, the Service will cancel the payment.
PAYMENT METHODS
The
Service reserves the right to select the method in which to remit funds on your
behalf to your Payee. These payment methods may include, but may not be limited
to, an electronic payment, an electronic to check payment, or a laser draft
payment.
PAYMENT CANCELLATION REQUESTS
You
may cancel or edit any Scheduled Payment (including recurring payments) by
following the directions within the application. There is no charge for
canceling or editing a Scheduled Payment. Once the Service has begun processing
a payment it cannot be cancelled or edited, therefore a stop payment request
must be submitted.
STOP PAYMENT REQUESTS
The
Service’s ability to process a stop payment request will depend on the payment
method and whether or not a check has cleared. The Service may also not have a
reasonable opportunity to act on any stop payment request after a payment has
been processed. If you desire to stop any payment that has already been
processed, you must contact Customer Service. Although the Service will make
every effort to accommodate your request, the Service will have no liability
for failing to do so. The Service may also require you to present your request
in writing within fourteen (14) days. The charge for each stop payment request
will be the current charge for such service as set out in the applicable fee
schedule.
PROHIBITED PAYMENTS
Payments
to Payees outside of the
United
States
or its territories are prohibited
through the Service.
EXCEPTION PAYMENTS
Tax
payments and court ordered payments may be scheduled through the Service;
however, such payments are discouraged and must be scheduled at your own risk.
In no event shall the Service be liable for any claims or damages resulting
from your scheduling of these types of payments. The Service Guarantee as it
applies to any late payment related charges is void when these types of
payments are scheduled and/or processed by the Service. The Service has no
obligation to research or resolve any claim resulting from an exception
payment. All research and resolution for any misapplied, erroneously posted or
misdirected payments will be the sole responsibility of you and not of the
Service.
BILL DELIVERY AND PRESENTMENT
This
feature is for the presentment of electronic bills only and it is your sole
responsibility to contact your Payees directly if you do not receive your
statements. In addition, if you elect to activate one of the Service’s
electronic bill options, you also agree to the following:
Information
provided to the Payee – The Service is unable to update or change your personal
information such as, but not limited to, name, address, phone numbers and
e-mail addresses, with the electronic Payee. Any changes will need to be made
by contacting the Payee directly. Additionally it is your responsibility to maintain
all usernames and passwords for all electronic Payee sites. You also agree not
to use someone else’s information to gain unauthorized access to another
person’s bill.
Activation
– Upon activation of the electronic bill feature the Service may notify the
Payee of your request to receive electronic billing information. The
presentment of your first electronic bill may vary from Payee to Payee and may
take up to sixty (60) days, depending on the billing cycle of each Payee.
Additionally, the ability to receive a paper copy of your statement(s) is at
the sole discretion of the Payee. While your electronic bill feature is being
activated it is your responsibility to keep your accounts current. Each
electronic Payee reserves the right to accept or deny your request to receive
electronic bills.
Notification
– The Service will use its best efforts to present all of your electronic bills
promptly. In addition to notification within the Service, the Service may send
an e-mail notification to the e-mail address listed for your account. It is
your sole responsibility to ensure that this information is accurate. In the
event you do not receive notification, it is your responsibility to
periodically logon to the Service and check on the delivery of new electronic
bills. The time for notification may vary from Payee to Payee. You are
responsible for ensuring timely payment of all bills.
Cancellation
of electronic bill notification – The electronic Payee reserves the right to
cancel the presentment of electronic bills at any time. You may cancel
electronic bill presentment at any time. The timeframe for cancellation of your
electronic bill presentment may vary from Payee to Payee. It may take up to
sixty (60) days, depending on the billing cycle of each Payee. The Service will
notify your electronic Payee(s) as to the change in status of your account and
it is your sole responsibility to make arrangements for an alternative form of
bill delivery. The Service will not be responsible for presenting any
electronic bills that are already in process at the time of cancellation.
Non-Delivery
of electronic bill(s) – You agree to hold the Service harmless should the Payee
fail to deliver your statement(s). You are responsible for ensuring timely
payment of all bills. Copies of previously delivered bills must be requested
from the Payee directly.
Accuracy
and dispute of electronic bill – The Service is not responsible for the
accuracy of your electronic bill(s). The Service is only responsible for
presenting the information we receive from the Payee. Any discrepancies or
disputes regarding the accuracy of your electronic bill summary or detail must
be addressed with the Payee directly.
This
Agreement does not alter your liability or obligations that currently exist
between you and your Payees.
EXCLUSIONS OF WARRANTIES
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
It
is our general policy to treat your account information as confidential.
However, we will disclose information to third parties about your account or
the transactions you make ONLY in the following situations:
- Where it is necessary for
completing transactions;
- Where it is necessary for
activating additional services;
- In order to verify the
existence and condition of your account to a third party, such as a credit
bureau or Payee;
- To a consumer reporting
agency for research purposes only;
- In order to comply with a
governmental agency or court orders; or,
- If you give us your written
permission.
SERVICE FEES AND ADDITIONAL CHARGES
Any
applicable fees will be charged regardless of whether the Service was used
during the billing cycle. There may be a charge for additional transactions and
other optional services. You agree to pay such charges and authorize the
Service to deduct the calculated amount from your designated Billing Account
for these amounts and any additional charges that may be incurred by you. Any
financial fees associated with your standard deposit accounts will continue to
apply. You are responsible for any and all telephone access fees and/or
Internet service fees that may be assessed by your telephone and/or Internet
service provider.
FAILED OR RETURNED TRANSACTIONS
In
using the Service, you are requesting the Service to make payments for you from
your Payment Account. If we are unable to complete the transaction for any
reason associated with your Payment Account (for example, there are
insufficient funds in your Payment Account to cover the transaction), the
transaction will not be completed. In some instances, you will receive a return
notice from the Service. In such case, you agree that: 1. You will reimburse
the Service immediately upon demand the transaction amount that has been
returned to the Service; 2. For any amount not reimbursed to the Service within
fifteen (15) days of the initial notification, a late charge equal to 1.5%
monthly interest or the legal maximum, whichever rate is lower, for any unpaid
amounts may be imposed; 3. You will reimburse the Service for any fees imposed
by your financial institution as a result of the return; 4. You will reimburse
the Service for any fees it incurs in attempting to collect the amount of the
return from you; and, 5. The Service is authorized to report the facts
concerning the return to any credit-reporting agency.
ALTERATIONS AND AMENDMENTS
This
Agreement, applicable fees and service charges may be altered or amended by the
Service from time to time. In such event, the Service shall provide notice to
you. Any use of the Service after the Service provides you a notice of change
will constitute your agreement to such change(s). Further, the Service may,
from time to time, revise or update the applications, services, and/or related
material, which may render all such prior versions obsolete. Consequently, the
Service reserves the right to terminate this Agreement as to all such prior
versions of the applications, services, and/or related material and limit
access to only the Service's more recent revisions and updates. In addition, as
a part of the Service, you agree to receive all legally required notifications
via electronic means.
ADDRESS OR BANKING CHANGES
It
is your sole responsibility to ensure that the contact information in your user
profile is current and accurate. This includes, but is not limited to, name,
address, phone numbers and email addresses. Changes can be made by contacting
your financial institution. Any changes in your Payment Account should also be
made in accordance with the procedures outlined within the application’s Help
files. All changes made are effective immediately for scheduled and future
payments paid from the updated Payment Account information. The Service is not
responsible for any payment processing errors or fees incurred if you do not
provide accurate Payment Account or contact information.
SERVICE TERMINATION, CANCELLATION, OR SUSPENSION
In
the event you wish to cancel the Service, you may have the ability to do so
through the product, or you may contact customer service via one of the
following:
- Telephone us during customer
service hours; and/or
- Write us at your financial institution's
address.
The Service will complete any payment(s) the Service has
already processed before the requested cancellation date. All Scheduled
Payments including recurring payments will not be processed once the Service is
cancelled. The Service may terminate or suspend Service to you at any time.
Neither termination nor suspension shall affect your liability or obligations
under this Agreement.
PAYEE LIMITATION
The
Service reserves the right to refuse to pay any Payee to whom you may direct a
payment. The Service will notify you promptly if it decides to refuse to pay a
Payee designated by you. This notification is not required if you attempt to
make a prohibited payment or an exception payment under this Agreement.
RETURNED PAYMENTS
In
using the Service, you understand that Payees and/or the United States Postal
Service may return payments to the Service for various reasons such as, but not
limited to, Payee’s forwarding address expired; Payee account number is not
valid; Payee is unable to locate account; or Payee account is paid in full. The
Service will use its best efforts to research and correct the returned payment
and return it to your Payee, or void the payment and credit your Payment
Account. You may receive notification from the Service.
DISPUTES
In
the event of a dispute regarding the Service, you and the Service agree to
resolve the dispute by looking to this Agreement. You agree that this Agreement
is the complete and exclusive statement of the agreement between you and the
Service which supersedes any proposal or prior agreement, oral or written, and
any other communications between you and the Service relating to the subject
matter of this Agreement. If there is a conflict between what an employee of
the Service or Customer Service Department says and the terms of this
Agreement, the terms of this Agreement will prevail.
ASSIGNMENT
You
may not assign this Agreement to any other party. The Service may assign this
Agreement to any future, directly or indirectly, affiliated company. The
Service may also assign or delegate certain of its rights and responsibilities
under this Agreement to independent contractors or other third parties.
NO WAIVER
The
Service shall not be deemed to have waived any of its rights or remedies
hereunder unless such waiver is in writing and signed by the Service. No delay
or omission on the part of the Service in exercising any rights or remedies
shall operate as a waiver of such rights or remedies or any other rights or
remedies. A waiver on any one occasion shall not be construed as a bar or
waiver of any rights or remedies on future occasions.
CAPTIONS
The
captions of sections hereof are for convenience only and shall not control or
affect the meaning or construction of any of the provisions of this Agreement.
GOVERNING LAW
This
Agreement shall be governed by and construed in accordance with the laws of the
State of
Florida
,
without regard to its conflicts of laws provisions. To the extent that the
terms of this Agreement conflict with applicable state or federal law, such
state or federal law shall replace such conflicting terms only to the extent
required by law. Unless expressly stated otherwise, all other terms of this
Agreement shall remain in full force and effect.
THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR
EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING
LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY
OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR
THE SERVICE.
V. Changes to Fees, Charges and
Other Terms
We reserve the right to change the fees, charges or other terms outlined in the
agreement. We will notify you 30 days prior to implementation of changes,
either by written notice or e-mail, and will also update this agreement, if the
changes to this agreement are more restrictive than those stated in the
agreement, or increase your responsibility for unauthorized transactions. In
the event that a change is necessary to ensure the security of the online
system, an immediate change may be necessary, and we will notify you within 30
days after the change is made by electronic or written notice. You may choose to
accept or decline changes by continuing or discontinuing the services to which
the changes relate. We reserve the option to waive, reduce or reverse charges
or fees in individual situations. Changes to fees applicable to specific
accounts are governed by the applicable Account Disclosure.
VI. Additional Electronic Fund
Transfer Disclosures and Agreement Terms
Unauthorized
Transactions
Tell us AT ONCE if you believe your online password has been lost or stolen or
if you believe your password may be used without your permission. Telephoning
is the best way of keeping your possible losses down. You could lose all the
money in your account (plus your maximum overdraft line of credit).
Also, if your statement
shows transfers that you did not make, tell us at once.
The following three
paragraphs apply only to Accounts that are "Consumer Accounts" (as
defined in the Introduction to this Agreement):
If you tell us within two
Business Days (see above for our Business Days), you can lose no more than $50
if someone used your online password without your permission. If you do NOT
tell us within two Business Days after you learn of the loss or theft or
unauthorized use of your password, and we can prove that we could have stopped
someone from using your password without your permission if you had told us,
you could lose as much as $500.
If your statement shows
transfers that you did not make, tell us at once. If you do not tell us within
sixty (60) days after your statement was mailed to you, you may not get back any
money lost after the sixty (60) days if we can prove that we could have stopped
someone from taking the money if you had told us in time.
If a good reason, such as a
confirmed extended trip or hospital stay, kept you from telling us, we will
extend the time periods.
Contact in event of
Unauthorized Transfers
If you believe your online password has been lost or stolen or that someone has
transferred or may transfer money from your account without your permission,
call GatewayBank of Florida Online Banking Department at (386) 947-5400 or
write to us at GatewayBank of Florida Online Banking Department, P. O. Box
731619, Ormond Beach, Florida 32173-1619. You also may notify us by sending us
a fax at to: (386) 255-3826, Attention: GatewayBank of Florida Online Banking
Department.
In case of errors or
questions about your electronic transfers, telephone us, email us, or write to
us at the telephone number, email address or office address provided in the
paragraph above. Contact us as soon as you can if you think your statement or
receipt is wrong or if you need more information about a transfer listed on
your statement or receipt. We must hear from you no later than 60 days after we
mailed you the FIRST statement on which the problem or error appeared. When you
contact us about your problem (including by telephone, email or fax), please
- Include your name and account
number(s).
- Describe the error or
transaction in question, and explain why you believe it to be an error.
- Tell us the dollar amount of
the suspected error.
- If the
problem involves a bill payment, tell us the checking account number
used for payment, the payee's name, date for which the payment was
scheduled, payment amount, and any applicable payee account number or
reference number.
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If you tell us orally, we may require that you send us your complaint or
question in writing within 10 Business Days.
The following three
paragraphs apply if your complaint or error is with regard to a Consumer
Account:
We will determine whether
an error occurred within 10 Business Days after we hear from you and correct
any error promptly. If we need more time, however, we may take up to 45
calendar days to investigate your complaint or question. If we decide to do
this, we will provisionally credit your account within 10 Business Days for the
amount you think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you to put your
complaint or question in writing and we do not receive it within 10 Business
Days, we may not provisionally credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated
transactions, we may take up to 90 days to investigate your complaint or
question. For new accounts (an account that has been opened for 30 days or
less), we may take up to 20 Business Days to provisionally credit your account
for the amount you think is in error.
We will tell you the results of our investigation within three Business Days
after completing our investigation. If we decide that there was no error, we
will send you a written explanation. You may ask for copies of the documents we
used in our investigation.
Our Liability for
Failure to Make Transfers or Paying Late
If we do not complete a
transfer to or from your bank account on time or in the correct amount
according to our agreement with you, and if the transfer was to or from a
Consumer Account, we will be liable for your losses or damages. However, there
are some exceptions. We will not be liable:
- If, through no fault of ours,
you do not have enough money in your account to make a transfer or bill
payment.
- If a legal order directs us
to prohibit withdrawals from the account
- If your account is closed or
if it has been frozen
- If a hold has been placed on
your account for uncollected funds
- If the transfer or payment
would cause the account to become overdrawn beyond the balance of the
account plus any overdraft protection
- If you, or anyone you allow,
commits fraud or violates any law or regulation
- If any electronic terminal,
telecommunication device or any part of the electronic fund transfer
system is not working properly
- If you have not provided us
with complete and correct payment information, including without
limitation the name, address, account number and payment amount of the
payee on a bill payment
- If you have not properly
followed the instructions for using GatewayBank of
Florida
online banking Bill Payment
Service
- If
circumstances beyond our control (such as fire, flood, hurricane,
improper transmission or handling of payments by a third party) prevent
the transfer or bill payment, despite reasonable precautions taken by us
- There may be
other exceptions stated in our agreement with you
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Confidentiality --
Disclosure of Account Information
You authorize GatewayBank of Florida to disclose to third parties, agents, and
affiliates, such as independent auditors, consultants or attorneys, information
you have provided that we have obtained about your accounts and the transfers
you make:
- To comply with government
agency requests or court orders.
- To verify the existence and
condition of your account to a third party, such as a credit bureau or
merchant.
- To provide services relating
to your account or to offer other products and services.
- To other
entities if you give us permission.
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Please refer to our Privacy
Disclosure that we provided to you for a complete description of our policies
and practices relating to the disclosure of your information to third parties.
Our Privacy Disclosure also is available at www.gatewaybankfl.com or by calling
us at (386) 947-5400.
Preauthorized
Credits/Deposits
If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company the person or company making the
deposit will tell you every time they send us the money OR you can call us at (386)
947-5400 to find out whether or not the deposit has been made.
Periodic Statements
You will get a monthly account statement unless there are no transfers in a
particular month. In any case, you will get the statement at least quarterly.
Fees and Charges:
Service Fee
Service
|
Fee
|
| Online
Bill Payment |
| |
| - Personal Accounts |
Introductory (3 months) |
| - Commercial Accounts |
|
Introductory (3 months)
|
| |
|
| |
| $4.95 per
month - unlimited bill payment
|
| Free |
| |
$9.95 per
month - (Includes 15 bill payments per |
| statement cycle, $1 per item exceeding the 15 items). |
Free |
| |
|
Stop
Payment Orders
(OnLine) |
$20.00
|
You agree to be responsible
for any local or long distance telephone charges or Internet Service Provider
(ISP) charges that you incur by accessing your accounts via GatewayBank of
Florida Online Banking Service.
VII. LIMITATIONS ON BANK LIABILITY
We will not be responsible
for the following incidents, errors or failures:
Access
We will not be responsible for failure to provide access or for interruptions
in access to GatewayBank of Florida online banking or online Bill Payment
Service due to a system failure or due to other unforeseen acts or
circumstances.
Your Computer Equipment
or Software
We will not be responsible for any errors or failures from any malfunction of
your computer or any computer virus or other problems related to your computer
equipment used with GatewayBank of Florida Online Banking Service.
We are not responsible for
any error, damages or other losses you may suffer due to the malfunction or
misapplication of any system you use, including your browser (Microsoft
Explorer®, Netscape Navigator®, or otherwise), your Internet Service Provider
(ISP), your personal financial management or other software, (such as Quicken®,
or Microsoft Money®), or any equipment you may use (including your
telecommunications facilities, computer hardware and modem) to access or
communicate with GatewayBank of Florida Online Banking Service.
Online Bill Payment
We are not responsible for postal delays or processing delays by the payee for
any bill payment made through our Bill Payment services.
VIII. Other Provisions
Electronic Notice
With your consent, we may send notices to you by electronic mail (e-mail). You
may use e-mail to contact us about inquiries, maintenance, and/or some problem
resolution issues. E-mail may not be a secure method of communication. We
therefore recommend that you do not send confidential personal or financial
information by e-mail. There may be times when you need to speak with someone
immediately, especially to report a lost or stolen PIN, or to stop a payment.
In these cases, do not use e-mail. Instead, call us at (386) 947-5400,
during regular business hours, Monday - Friday 9:00 a.m. - 5:00 p.m., excluding
Bank Holidays.
Warranty and Software
Limitations
NEITHER WE, NOR ANY OF OUR SUBSIDIARIES, ANY SOFTWARE SUPPLIER NOR ANY
INFORMATION PROVIDERS MAKE ANY WARRANTY, EXPRESSED OR IMPLIED, TO YOU
CONCERNING THE SOFTWARE, EQUIPMENT, BROWSER OR OTHER SERVICES INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR
PURPOSE (OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS), UNLESS DISCLAIMING SUCH
WARRANTY IS PROHIBITED BY LAW.
Ownership of Website
The content, information and offerings on our Website are owned by GatewayBank
of Florida, and the unauthorized use, reproduction, linking or distribution of
any portions is strictly prohibited.
Geographic Restrictions
GatewayBank of Florida Online Banking services described in this Agreement and
available on our Website are solely offered to citizens and residents of the
United States of America
currently residing in
the
United States
.
Citizens and residents outside the
United States
may not be able to
access GatewayBank of Florida Online Banking or Bill Pay Service.
Scope of Agreement
This Agreement represents our complete agreement with you relating to our
provision of GatewayBank of Florida Online Banking services. No other
statement, oral or written, including language contained in our Website, unless
otherwise noted, is part of this agreement.
Assignments
The Bank may assign certain
of its rights and responsibilities under this Agreement to independent
contractors or other third parties.
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